Returns & Exchanges

At Lewis Jewelers, we want you to be completely enamored with your purchase, which is why we offer a 30-day return window for all unworn, original-condition pieces. Our goal is to ensure your jewelry collection reflects your personal style perfectly through a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original designer packaging and include all certificates, warranty cards, and the packing slip.

3

Affix Shipping Label

Download and print the prepaid insured shipping label provided via email and securely attach it to the outside of your shipping box.

4

Inspection and Refund

Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing